bg88 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information bg88 collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you hold over your own data at every stage of your account lifecycle.
Scope of This Policy: This Privacy Policy applies to all personal data processed by bg88 in connection with your use of the bg88 website, mobile interface, betting and casino services, customer support channels, and any promotional communications. By creating an account or continuing to use the bg88 platform, you acknowledge that you have read and understood this policy. If you do not agree with any provision, you should discontinue use of the platform and contact us to close your account.
SSL Encryption
All data transmitted between your device and the bg88 platform is protected by industry-standard 256-bit SSL/TLS encryption, ensuring your personal and financial details cannot be intercepted in transit.
Minimal Data Principle
bg88 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data we do not need.
Secure Data Storage
Player data is stored on access-controlled servers. Internal access to personal data is restricted on a strict need-to-know basis, and all staff with data access are bound by confidentiality obligations.
Your Choices Matter
You retain meaningful control over your data. You may request access to, correction of, or deletion of your personal information at any time by contacting the bg88 support team.
Marketing Opt-Out
Promotional emails and SMS alerts from bg88 are entirely optional. You can unsubscribe from marketing communications at any time via your account preferences or by contacting customer support.
No Unauthorised Selling
bg88 does not sell, rent, or lease your personal data to third-party marketers or data brokers. Data is shared externally only as described in this policy and only to the extent strictly required.
Data We Collect
When you interact with the bg88 platform — whether browsing without an account, registering, depositing funds, placing bets, or contacting support — bg88 may collect and process the following categories of personal data:
1.1 Identity and Registration Data
When you create a bg88 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, gender, Bangladesh National ID (NID) number or passport number, and the username and password you choose. This data is required to verify your identity, confirm your eligibility to play (including age verification), and to comply with Know Your Customer (KYC) obligations.
1.2 Contact Data
We collect your registered email address and Bangladesh mobile phone number. These are used for account verification via OTP, critical account communications (such as security alerts and withdrawal confirmations), and — where you have opted in — promotional messages. Your contact details are never shared with third-party marketers.
1.3 Financial and Payment Data
To process deposits and withdrawals, bg88 collects transaction reference details associated with your chosen payment method — such as your registered bKash, Nagad, Rocket, or Upay wallet number, or the last four digits and expiry date of your Visa or Mastercard. bg88 does not store full card numbers on its own servers; card payment data is handled by our PCI-DSS compliant payment processing partners.
1.4 Gaming and Betting Activity Data
bg88 records all betting and gaming activity conducted through your account. This includes the games you play, bet amounts and outcomes, session durations, and wagering history. This data is used for account management, responsible gaming monitoring, bonus eligibility calculations, and fraud detection.
1.5 Technical and Device Data
When you access the bg88 platform, our systems automatically collect certain technical information. This includes your IP address, device type and operating system, browser type and version, referring URLs, pages visited on bg88, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
1.6 Communications Data
If you contact bg88 customer support via live chat, email, or any other channel, we retain records of those communications — including the content of your messages and any attachments — for quality assurance, dispute resolution, and training purposes. Support interactions are retained for a minimum of 24 months.
Sensitive Data: bg88 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information (for example, in a support message), we will treat it with the highest level of confidentiality and will not use it for any purpose beyond resolving your query.
How We Use Your Data
bg88 processes your personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which we use your data, along with the legal basis for each processing activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and identity verification (KYC) | Identity data, contact data, document scans | Contractual necessity; legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Providing betting and casino game services | Gaming activity data, account data | Contractual necessity |
| Fraud detection and prevention | Technical data, financial data, gaming data | Legitimate interest; legal obligation |
| Responsible gaming monitoring | Gaming activity data, session data | Legal obligation; legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity; legitimate interest |
| Sending service notifications and security alerts | Contact data | Contractual necessity |
| Sending promotional offers (opted-in players only) | Contact data, gaming preferences | Consent |
| Platform analytics and performance improvement | Technical data, anonymised usage data | Legitimate interest |
| Anti-money laundering (AML) compliance | Financial data, identity data, transaction records | Legal obligation |
bg88 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without providing you an opportunity to request human review of that decision. Where automated systems flag an account for review (for example, for suspected underage access or AML concerns), a member of our compliance team will conduct a manual review before any account action is taken.
Data Sharing & Disclosure
bg88 does not sell your personal data. We share your information with third parties only in the following defined circumstances, and only to the minimum extent necessary:
Payment Processing Partners
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, bg88 shares the transaction data required to complete each payment with the relevant payment processor or mobile financial service provider. These partners process your data under their own privacy policies and are contractually obligated to handle your data securely.
Identity Verification and KYC Providers
bg88 works with third-party identity verification services to assist with KYC checks. These providers may process copies of identity documents (such as your Bangladesh NID or passport) on our behalf. All such providers are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond fulfilling verification services for bg88.
Game Software Providers
Casino games on the bg88 platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, among others. To maintain fair play records and technical game logs, a limited amount of session data (such as your anonymised player ID and game rounds) may be transmitted to and stored by these providers.
Legal and Regulatory Authorities
bg88 will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so — for example, in response to a valid court order, subpoena, or statutory data request. In such cases, bg88 will disclose only the minimum data required to comply with the legal obligation.
Business Transfers
In the event that bg88 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a platform notice and will be given the opportunity to request account closure prior to the transfer taking effect if you do not consent to the new data controller's privacy practices.
International Transfers: Some of bg88's service providers may process your data in jurisdictions outside Bangladesh. Where such transfers occur, bg88 ensures that appropriate safeguards are in place — such as contractual data protection clauses — to ensure your data receives a standard of protection equivalent to that described in this policy.
Cookies & Tracking
bg88 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain session security, and understand how players interact with our services. The following categories of cookies are used on the bg88 platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain login session, prevent CSRF attacks, load balancing, security tokens | No — required for platform operation |
| Functional | Remember language and display preferences, game volume settings, last visited section | Yes — disabling may reduce personalisation |
| Analytics | Anonymised page view counts, session duration, navigation paths — used to improve UX | Yes — via account preferences |
| Fraud Prevention | Device fingerprinting signals used to detect account sharing, bot activity, and AML anomalies | No — required for platform security |
bg88 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across websites other than bg88.vu. You may manage functional and analytics cookie preferences through your bg88 account settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features.
Standard browser settings allow you to block or delete cookies at the browser level. Doing so may affect your ability to access the bg88 platform and its features. For specific instructions on managing cookies in your browser, please refer to your browser's help documentation.
Data Security
bg88 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the bg88 platform.
- Password hashing using industry-standard algorithms — your password is never stored in plain text and is not accessible by bg88 staff.
- Two-factor authentication (2FA) via SMS OTP, strongly recommended for all player accounts and mandatory for withdrawal requests above certain thresholds.
- Access controls that restrict internal access to personal data on a strict need-to-know basis, with full audit logging of all data access events.
- Regular security assessments, including vulnerability scanning and penetration testing of the bg88 platform infrastructure.
- Incident response procedures to identify, contain, and remediate data security incidents promptly, with player notification where required.
While bg88 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have an important role in protecting your account: use a strong, unique password for your bg88 account, never share your login credentials, and contact support immediately if you suspect unauthorised access.
Data Breach Notification: In the event of a data breach that is likely to result in a significant risk to affected players, bg88 will notify impacted account holders without undue delay via the registered email address on file. Notification will include a description of the nature of the breach, the categories of data affected, and the steps bg88 is taking to address the incident.
Data Retention
bg88 retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | Legal obligation (AML / KYC) |
| Financial transaction records | 7 years from transaction date | Legal obligation (financial records) |
| Betting and gaming history | Duration of account + 3 years after closure | Contractual; responsible gaming |
| Customer support communications | 24 months from last interaction | Legitimate interest (dispute resolution) |
| Technical / server access logs | 12 months on a rolling basis | Legitimate interest (security monitoring) |
| Marketing consent records | Until consent is withdrawn + 12 months | Legal obligation (consent audit trail) |
When the applicable retention period expires, bg88 will securely delete or anonymise the relevant personal data so that it can no longer be linked to an identifiable individual. Where anonymised data is retained for aggregate analytics purposes beyond the retention period, it no longer constitutes personal data and is not subject to this policy.
If you request account closure, bg88 will deactivate your account and cease using your data for operational purposes immediately. However, certain categories of data will be retained for the post-closure periods described above in order to comply with our legal and regulatory obligations. This retention does not affect your right to request information about the data we hold.
Your Privacy Rights
As a bg88 player, you hold a set of meaningful rights over the personal data we process about you. These rights can be exercised free of charge by contacting bg88 support at [email protected]. bg88 will respond to all valid rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, with prior notice to you.
Right of Access
Request a copy of the personal data bg88 holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold. Some corrections may require documentary verification.
Right to Erasure
Request deletion of your personal data where there is no longer a legitimate purpose or legal obligation requiring us to retain it.
Right to Restriction
Request that bg88 temporarily restrict the processing of your data — for example, while the accuracy of data you have disputed is being verified.
Right to Portability
Request a structured, machine-readable export of the personal data you provided to bg88, where the processing was based on your consent or contract performance.
Right to Object
Object to processing of your personal data for legitimate interest purposes, including profiling. bg88 will cease such processing unless we can demonstrate compelling grounds to continue.
Withdraw Marketing Consent
Withdraw your consent to receive promotional emails and SMS messages at any time via your account settings or by contacting support. This does not affect service communications.
Right Against Automated Decisions
Request human review of any decision made solely by automated means that significantly affects your account — such as a risk-based account restriction.
Identity Verification for Rights Requests: To protect the security of your data, bg88 will require you to verify your identity before processing any personal data rights request. This typically involves confirming your registered email address and answering security questions associated with your account. We may also request a copy of a government-issued ID for requests involving sensitive data access or erasure.
Contact & Data Queries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bg88 processes your personal data, you are encouraged to contact the bg88 data protection team in the first instance. We are committed to resolving all data-related enquiries fairly and promptly.
How to Contact Us
All data protection enquiries should be submitted in writing to the following contact point. Please note that, in line with our platform policy, the contact address below is provided as plain text only and is not a clickable link:
Data Protection Contact: [email protected]
Please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is directed to the correct team. bg88 aims to acknowledge all privacy-related correspondence within 2 business days and to provide a substantive response within 30 calendar days.
Policy Updates
bg88 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, we will post a notice on the bg88 platform and update the "Last updated" date at the top of this page. For significant changes that substantially affect your rights, we will also send a notification to your registered email address. Your continued use of the bg88 platform after the effective date of any update constitutes your acceptance of the revised policy.
Children's Privacy
bg88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If bg88 becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the bg88 platform, please notify us immediately at [email protected] so that we can investigate and act accordingly.
Have Questions About bg88?
Our FAQ covers the most common questions about accounts, payments, and data handling. You can also explore our full platform — from cricket betting to live casino — with confidence, knowing your information is protected.
18+ Gambling is for adults only. Please gamble responsibly. bg88 supports responsible gaming.