Responsible Gaming
at bg88 — Play Safe
bg88 is committed to maintaining a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, resources, and support you need to stay in control at all times.
Safe Gaming Environment
bg88 is designed to be a fun, entertaining platform — not a source of financial hardship. We maintain proactive systems to identify and support players who may be experiencing difficulties.
Full Account Controls
Every registered bg88 player has access to a suite of account management controls — including deposit limits, loss limits, session reminders, and cooling-off periods — directly from their account settings.
Strict Age Verification
bg88 enforces a strict 18+ policy across all products. Every new account undergoes identity and age verification before any real-money activity is permitted.
Self-Exclusion Options
If you feel your gambling is no longer under control, bg88 offers temporary cool-off periods and permanent self-exclusion. Once activated, self-exclusion cannot be reversed during the chosen period.
Spending Awareness Tools
Track your deposits, bets, wins, and losses in real time through the bg88 transaction history. Clear visibility into your activity helps you make informed decisions about your gaming budget.
Dedicated Support Team
Our customer support team is available around the clock to assist with any responsible gaming query. You can raise a concern, request a limit change, or initiate self-exclusion at any time by contacting support.
Playing at bg88 Should Always Feel Good
bg88 takes its responsibility to players seriously. We believe that gambling, when approached thoughtfully and within personal limits, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh and the wider world. At the same time, we recognise that for some individuals, gambling can become problematic — and we have a duty to act when that risk arises.
Our responsible gaming programme is built on three core principles: prevention, intervention, and support. Prevention means giving every player the tools and information they need to gamble safely from day one. Intervention means using data and monitoring to identify accounts showing signs of harmful behaviour and reaching out proactively. Support means ensuring that any player who needs help can access it quickly, easily, and without stigma.
Responsible gaming is not an afterthought at bg88 — it is embedded into the way the platform is designed. From the moment you register, you are encouraged to set personal limits that reflect your budget and lifestyle. These limits are not just available; they are actively recommended. We make it easier to stay in control than to lose track.
bg88 does not wish to profit from players who are experiencing financial distress or who are gambling beyond their means. If our monitoring systems or your own account review suggests that gambling is causing you harm, we will step in — through automated alerts, support outreach, or account restrictions — to help you regain control. This is not just good ethics; it is what a trustworthy platform does.
Remember: Gambling is entertainment, not a way to make money. Never gamble with funds you cannot afford to lose, and always set a budget before you start. bg88's responsible gaming tools are here to help you stick to it.
18+ Age Restriction & Verification
bg88 operates an absolute 18+ age policy across all games, betting markets, and features of the platform. It is illegal for any person under the age of 18 to open a bg88 account, deposit funds, place bets, or engage in any real-money activity on the platform. This policy is non-negotiable and is enforced through both technical controls and manual review.
Age Verification Process
Every player who registers with bg88 is required to complete an age and identity verification process before their account is activated for real-money play. This process — commonly known as Know Your Customer (KYC) — involves submitting a valid government-issued identity document. Acceptable documents for players based in Bangladesh include:
- Bangladesh National Identity Card (NID)
- Bangladesh Passport
- Bangladesh Driving Licence (where applicable)
- Birth registration certificate combined with a secondary photo ID
Until age and identity verification is successfully completed, accounts are restricted from making withdrawals and may be limited in deposit amounts. bg88 reserves the right to request additional documentation at any time if there is reasonable suspicion that an account holder does not meet the minimum age requirement.
Suspected Underage Accounts
If bg88 has any reason to believe that an account is held by a person under 18 years of age, we will immediately suspend the account pending investigation. Any funds found to have been deposited by a minor will be returned to the source payment method, and the account will be permanently closed. bg88 will never knowingly allow underage gambling under any circumstances.
Report Underage Access: If you believe a person under 18 years of age has registered on or is accessing the bg88 platform, please contact us immediately at [email protected]. We will investigate and act without delay. Protecting young people from gambling harm is a shared responsibility.
Your Protection Tools at bg88
bg88 provides every registered player with a comprehensive set of account management tools designed to support responsible play. These tools are accessible at any time from within your account settings — no need to contact support to activate a deposit limit or set a session reminder. Taking control of your gambling activity is a sign of a healthy, mindful approach to gaming.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳). Once your limit is reached, no further deposits are accepted until the period resets. Limits can be decreased immediately; increases take 24 hours to take effect.
Loss Limits
Define the maximum amount you are willing to lose in a given time period. When your net loss reaches this threshold, your betting activity will be paused for the remainder of that period.
Wagering Limits
Set a cap on the total amount you wager (stake) per day, week, or month — separate from your loss limit. This helps you manage your total betting activity regardless of game outcomes.
Session Time Reminders
Set a maximum session duration. When your session reaches the time you have set, bg88 will display a reminder prompt giving you the option to continue or log out. Time limits help prevent unintended extended play.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is suspended for real-money activity but your data and balance are preserved.
Reality Check Notifications
Enable periodic on-screen notifications that show you how long you have been playing and how much you have wagered in the current session. These prompts support mindful play and prevent time from slipping by unnoticed.
Marketing Opt-Out
Opt out of all promotional communications including bonus offers, free bet alerts, and seasonal campaign emails. Reducing exposure to promotional material can help players who are trying to manage their gambling activity.
Transaction History
View a complete, transparent record of all deposits, withdrawals, bets placed, and game results at any time. Full financial transparency is a cornerstone of responsible gaming at bg88.
How to Access Your Tools: All responsible gaming controls are available in the "Account Settings" section of your bg88 profile once you are logged in. If you experience any difficulty accessing or activating a limit, contact the bg88 support team at [email protected] and we will assist you immediately.
Self-Exclusion — Taking a Longer Break
If you feel that a short cool-off period is not sufficient and that you need a more substantial break from gambling, bg88 offers formal self-exclusion. Self-exclusion is a serious commitment: once activated, your account will be fully suspended for the duration you choose, and bg88 will take reasonable steps to prevent you from creating a new account during that period.
Self-exclusion is available in the following durations:
- 3 months — suitable for players who want a meaningful break to reassess their relationship with gambling.
- 6 months — recommended for players who have identified a pattern of problematic play and want extended time away.
- 12 months — for players experiencing significant difficulties who need a full year to recover and rebuild financial stability.
- Permanent (indefinite) — for players who have decided they no longer wish to engage in real-money gambling at bg88. This option cannot be reversed.
What Happens When You Self-Exclude
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1
Account Suspension
Your bg88 account is immediately suspended for real-money deposits, wagering, and withdrawals. Any pending withdrawal requests at the time of self-exclusion will still be processed to your registered payment method.
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2
Marketing Communications Stopped
bg88 will immediately remove you from all promotional mailing lists and marketing databases. You will not receive bonus offers, free bet promotions, or any other commercial communications for the duration of your self-exclusion.
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3
Account Re-Registration Prevention
bg88 maintains a record of self-excluded accounts and will take reasonable technical steps to prevent you from creating a new account during your exclusion period. If you attempt to register a new account, it will be closed and any deposits returned.
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4
Reactivation (Non-Permanent Exclusions Only)
For time-limited self-exclusions (3, 6, or 12 months), your account will not be automatically reactivated at the end of the period. You must contact bg88 support to request reactivation, and a mandatory 24-hour reflection period applies before access is restored.
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5
Permanent Exclusion
If you have chosen permanent self-exclusion, your account will remain closed indefinitely. bg88 strongly advises players choosing permanent exclusion to also seek support from a professional counselling service to address the underlying causes of problem gambling.
Important: Self-exclusion is a serious step and cannot be reversed during the chosen period. Before activating self-exclusion, we encourage you to consider speaking with a support advisor — either at bg88 or through an independent counselling service — to ensure you are choosing the option that best fits your situation.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. It does not always look the same — for some it is about chasing losses, for others it is about the thrill of the bet, the escape it provides, or the financial pressure it creates over time. Recognising the warning signs early is the most important step towards getting help.
The following checklist highlights common signs that gambling may be becoming a problem. If you identify with several of these statements, we strongly encourage you to use bg88's self-exclusion tools or contact our support team for guidance.
You spend more time or money on gambling than you originally planned, and find it difficult to stop when you intended to.
You chase losses — continuing to gamble in an attempt to win back money you have already lost, often resulting in further losses.
You hide your gambling activity from family members, friends, or colleagues because you feel ashamed or know they would disapprove.
You have borrowed money, sold possessions, or used funds meant for essential expenses (rent, food, utilities, education) in order to gamble.
Gambling has caused arguments or tension in your relationships with family, friends, or your partner.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down or stop.
You use gambling as a way to escape problems, relieve stress, manage difficult emotions, or cope with feelings of depression or anxiety.
You have previously tried to cut down or stop gambling but have been unable to do so despite wanting to.
You neglect work, study, household responsibilities, or personal health because of time spent gambling.
Identifying with even two or three of the above statements is a meaningful signal that your gambling habits may benefit from review. You do not need to reach a crisis point before seeking help — reaching out early leads to better outcomes. bg88 is here to support you with practical tools, and independent organisations are available to provide confidential guidance.
You are not alone. Problem gambling is a recognised health issue, not a character flaw or a failure of willpower. Millions of people around the world have successfully managed or overcome gambling difficulties with the right support. Taking the first step — whether that is setting a deposit limit today or contacting a counsellor — is an act of strength, not weakness.
Getting Help & Support
bg88 encourages any player who is concerned about their gambling behaviour — or the gambling behaviour of someone they care about — to seek support. There are a number of ways to access help, both through bg88 directly and through independent organisations that specialise in gambling-related support.
bg88 Responsible Gaming Support
The bg88 customer support team is available 24 hours a day, 7 days a week to assist with any responsible gaming concern. Whether you want to set a deposit limit, activate a cool-off period, initiate self-exclusion, or simply talk through your options with an advisor, our team is ready to help without judgement. Contact us at [email protected] and include the subject line "Responsible Gaming" so your message is directed to the appropriate team member immediately.
What bg88 Support Can Do For You
- Activate a deposit, loss, or wagering limit on your behalf immediately.
- Place your account into a cool-off period of your chosen duration.
- Process a formal self-exclusion request and confirm when it has been applied.
- Provide a full transaction history so you can review your gambling spend.
- Opt your account out of all marketing communications instantly.
- Refer you to independent counselling resources if you would like external support.
Independent Support Organisations
bg88 encourages players who are experiencing problem gambling to also seek guidance from independent organisations. While specific Bangladesh-based gambling counselling services are still developing, the following international resources provide confidential, multilingual support and are accessible from Bangladesh:
- Gamblers Anonymous — A worldwide fellowship of men and women who have joined together to do something about their own gambling problem. Resources available at gamblersanonymous.org.
- GamCare — Provides information, advice, support, and free counselling for the prevention and treatment of problem gambling. Resources at gamcare.org.uk.
- BeGambleAware — Offers free, confidential help and treatment for anyone affected by problem gambling, including friends and family. Resources at begambleaware.org.
- National Problem Gambling Helpline (International) — A network of crisis lines providing immediate, around-the-clock support for problem gamblers and their families.
For Friends and Family: If someone close to you is showing signs of problem gambling, you can also reach out to bg88 or to independent organisations on their behalf. Support is available for those affected by another person's gambling behaviour, not just the gambler themselves.
Keeping Minors Safe
bg88 is strictly an 18+ platform. However, we recognise that many adults share devices — computers, tablets, and smartphones — with younger family members. If children have access to the devices you use to access bg88, we strongly recommend taking additional precautions to prevent accidental or deliberate underage access.
Recommended Steps for Parents and Guardians
- Never save your bg88 login credentials in your browser's password manager on a shared device. Always log out of your bg88 account when you have finished your session.
- Use device parental controls provided by your operating system (Android, iOS, Windows) or mobile network operator to restrict access to online gambling websites.
- Install filtering software on shared devices that blocks gambling-related content. Options include Net Nanny, Bark, and similar parental control applications available for Bangladeshi Android and iOS devices.
- Have open conversations with older teenagers about the nature and risks of online gambling, reinforcing that gambling is strictly for adults and that it carries genuine financial risk.
- Consider using separate devices or separate user profiles on shared devices if you regularly access bg88 — keeping your gambling activity entirely separate from your family's general device use.
If you suspect that a minor has accessed your bg88 account without your knowledge, contact our support team immediately at [email protected]. We will investigate the account activity and advise on appropriate next steps, including temporarily suspending the account while the matter is reviewed.
bg88 Responsible Gaming Contact
Responsible gaming is a shared commitment between bg88 and our players. If you have any questions about our responsible gaming policies, need help activating account controls, or simply want to talk through your options with an advisor, do not hesitate to get in touch. All responsible gaming enquiries are handled with complete confidentiality and without judgement.
Play Smart. Play Safe. Play at bg88.
Responsible gaming is at the heart of everything bg88 does. Set your limits, use our tools, and enjoy cricket betting, slots, and live casino entertainment the way it was meant to be — as fun, not a financial burden.